Gestech is Bettertech's software for field service management, combining repair and maintenance operational processes with the administration of the logistics chain for stock and warehouses of parts, equipment and tools. Field technicians' work is supported by mobile devices.
Contact usThis software offers a varied range of features aimed at the operational improvement of the logistics and operational processes associated with field service.
Gestech is a field service management system focused on the administration of the logistics chain associated with the operational processes of incident resolution, stock and warehouse management, and equipment repair and maintenance.
Developed to meet logistics management needs, Gestech enables the planning, execution and monitoring of the activities associated with field service operational processes, supported by mobility technology that drives the real-time distribution of information between customers, repair agents, warehouses, distribution centers and repair centers.
Gestech allows a thorough mapping of the physical and human resources that interact in field service processes.
Key features:
→Customers, contracts, external entities and vehicles;
→Geo-referenced equipment;
→Maintenance plans;
→Parts and catalogs;
→Warehouses and distribution/repair centers;
→Manufacturers, technicians, locations and human resources;
→Field service tickets and services;
→Service and document typologies.
Scheduled interventions typically stem from maintenance plans for equipment covered by maintenance contracts and pre-established service levels, and can be scheduled automatically.
Key features:
→Linking maintenance plans to equipment;
→Automatic planning and scheduling;
→Human and material resource typologies, integrated with stock management;
→Availability of checklists;
→Recording of time and parts used;
→Linking documents and information;
→Creation of sub-processes for one-off interventions.
One-off interventions usually stem from service tickets linked to equipment faults, requiring a technician to travel on-site to investigate the problem and identify the next steps.
Key features:
→Recording interventions via email, phone or back office (portal and PDAs);
→Contract verification and quote preparation;
→Automatic creation of tickets and interventions;
→Rescheduling of human resources and vehicles, by intervention type;
→Identification of common parts by equipment and intervention type;
→Recording of time and parts used;
→Linking documents and information.
The Gestech system supports any type of logistics flow by modeling one or more processes covering the possible repair scenarios, ensuring real-time traceability and status for every stage of that process.
Key features:
→Equipment identification;
→Fault criticality identification;
→Fault description;
→Parts catalog;
→Repair type identification;
→Scheduling of a new service.
The Gestech system provides a set of features for warehouse management. These allow the flow of incoming and outgoing stock to be controlled, integrated with stock management, intervention and repair processes.
Key features:
→Detailed configuration and mapping of warehouses;
→Part or equipment identification and criticality identification;
→Support for pick, pack and ship activities;
→Generation of reverse logistics options;
→Definition of business rules for logistics and procurement options;
→Integration with repair center systems;
→Real-time monitoring of logistics process status.
Should there be parts or equipment in stock at any warehouse (note that a warehouse can be linked to an installation site or a vehicle).
Key features:
→Identifying the location of parts and equipment stock;
→Automatic generation of parts and equipment movement options;
→Configuration of business rules for minimum stock and transfers;
→Automation of transfer orders;
→Integration with internal logistics or transport services;
→Real-time monitoring of transfer status.
Whenever a part needs to be repaired, the Gestech system provides a set of mechanisms so that the repair process can be managed and tracked in real time.
Key features:
→Part, equipment and criticality identification;
→Generation of reverse logistics options;
→Definition of business rules for reverse logistics options;
→Integration with repair center systems;
→Linking the object to the repair or stock management process;
→Real-time monitoring of logistics process status;
→Automatic adjustment of technician scheduling.
The Gestech system provides a set of features for controlling the operations associated with logistics, service and repair process activities.
Key features:
→Ad-hoc report creation;
→Configuration of indicators by stage, status, user or equipment;
→Balanced scorecard configuration;
→Statistics configuration;
→Configuration of multi-process, multi-indicator and multi-statistic dashboards.
The document management module allows documents to be created and controlled in an integrated way with other entities in the system.
Key features:
→Creation of a tree-structured document repository;
→Creation of different document template typologies;
→Linking documents to object typologies (equipment, customers, ...);
→Creation of forms, surveys and checklists;
→Classification and definition of document status;
→Version control;
→Check-in and check-out for editing;
→Access control and permissions.
