Contact Center is a custom-built Telemarketing software platform for managing centralized customer communication, giving companies a solution for teams that make or receive phone calls to place orders, collect payments, carry out prospecting activities and/or handle field service requests.
Contact usManage a distributed operation and/or multiple operations, with specific universes of customers and products.
Key features:
→Operations;
→Operator profiles;
→Salespeople, teams and customers;
→Logistics operators;
→Contact plans;
→Products;
→Catalogs/Cardex;
→Unavailability management.
An operating environment strongly focused on the actions to be taken and the supporting information relevant to each customer follow-up.
Key features:
→Conversation script;
→Making calls;
→Statistics and occurrences;
→Pending matters;
→Movement history;
→Rescheduling;
→Non-purchases;
→Form collection.
Several product display options are available when placing orders.
Key features:
→By segment;
→By display;
→Recommended products;
→Last purchase;
→Last 30 days;
→Last 3 months;
→Favorite products.
To analyze the daily performance of telesales operators, a dashboard is provided with information regarding:
→Operator performance;
→Call start and end time;
→Number of calls, number of contacts per day, number of orders;
→Order value;
→Completion percentage;
→Average sales and duration per order;
→Average duration and average time between calls;
→Benchmark between operators;
→Target tracking.
Access to the sales history, in values, quantities, or other factors.
Key features:
→Salesperson/Operator;
→Products;
→Product segments;
→Customer segments.
Several targets can be set, both at sales level and at the level of telesales representatives' activity.
Key features:
→Volume;
→Billing;
→Acquisition;
→Referencing;
→Numeric distribution;
→Productivity;
→Effectiveness.
